Our terms and conditions are set out below and apply to all transactions on the Sempertex Balloons website. Please review these carefully before placing your order. We recommend you print out a copy for future reference. Please also read our privacy notice regarding personal information provided by you. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received.
All orders are subject to acceptance. An order will be considered as accepted and the contract between you and us completed on the dispatch of the items you have ordered, unless we have advised you that we do not accept your order or you have cancelled it in accordance with the procedure described in our returns and cancellations section.
We may reject an order for the following reasons:
The product you ordered is unavailable
There has been a pricing or product description error
We are unable to obtain authorisation for payment
You do not provide the correct invoicing address details for the credit or debit card used for payment
You have provided an invoicing or delivery address that is a PO box or any other kind of forwarding address
We reserve the right to reject any offer to purchase made by you at any time. For the avoidance of doubt the contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.
All our items are offered for sale subject to availability. In the event that we are unable to supply any of the items offered, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the item.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our full 14 day money back guarantee. All sizes and measurements given, and all colours displayed, on the Sempertex Balloons website are approximate and provided for your guidance only, but we do try to make sure that they are as accurate as possible.
All prices displayed on this website are in GBP Sterling. The price you pay is the price displayed at the time we receive your order, except in the unlikely event of a pricing error. If we discover that any items in your order have been priced incorrectly we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the items, you will receive a full refund. Payment can be made by any method specified in the payment and delivery section. We reserve the right to refuse an order that we deem to have been placed under suspicious circumstances or where the details given do not match the security details held by the appropriate card issuer. If we suspect a transaction to be fraudulent we may contact you to confirm your details prior to accepting the order. If we fail to satisfy any outstanding security issues we will cancel the order and refund the card in full. If you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your order. You are solely responsible for the payment of any levies imposed upon you in your own country of residence and Gemstone accessories cannot be held liable for these additional charges.
Delivery can be made to U.K addresses only. Worldwide addresses will incur additional postage costs. Please note however that we will not deliver to PO boxes or any other kind of mail forwarding address. All deliveries must be signed for by an adult aged 18 years or over. Delivery charges and estimated timescales are specified in the payment and delivery section. We make every effort to deliver your balloons within the estimated timescales, however delays are occasionally inevitable. Sempertex Balloons is not liable for any failed deliveries. This does not affect your statutory rights as a consumer.
We offer a full 14 day money back guarantee (less postage and packaging and a 10% handling fee), please refer to our returns and cancellations section for details of the terms and conditions that apply. This guarantee does not affect your statutory rights as a consumer. In addition to our own guarantee you also have the right to cancel the contract for the purchase of any item within 7 days of delivery under the United Kingdom’s Distance Selling Regulations. In the unlikely event that you receive faulty or damaged goods, please refer to our returns and cancellations section.
We do store details of your order. Please read our privacy section for more details. We do monitor reviews submitted by customers to the site but are under no obligation to do so. We reserve the right to remove any material if in our view it is inappropriate. We shall own any material you send to the site or to us and reserve the right to use any such communication and its contents in such ways as we see fit.